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Unfair Google reviews?
We take care of it.

Specialised in restaurants in Berlin: we have unjustified Google reviews examined and lawfully enforced by our partner lawyers — and stabilise your online reputation. Success-based: you only pay when the review is actually removed.
Free initial check
How it works
Trusted by Berlin restaurants and businesses — online since 1998

How we work

In three clear steps from an unjustified review to a clean Google presence. No hidden costs. Full transparency.
The legal review and enforcement of removal claims is carried out exclusively by cooperating lawyers. Reuther Media handles analysis, coordination, monitoring and reporting — not legal advice.

1. Review

You send us the links to the problematic reviews. Our partner lawyers check free of charge and without obligation within 48 hours whether removal is realistic.
Request initial check

2. Engagement

If removal is realistic you receive a binding offer. You only pay after successful removal. No success = no fee.
View packages

3. Removal

Our partner lawyer initiates the legal procedure; we coordinate and keep you informed. You do not have to do anything else. After successful removal you receive a report and invoice.
Learn more

Why gastro-bewertungsschutz.de

The rare combination of our partner lawyers' legal clout, 25 years of web experience and a deep understanding of day-to-day hospitality.

Fair pricing. Success-based. No risk.

You only pay when we actually deliver. The initial check is always free. All prices plus statutory VAT.

Single removal

€49
per successfully removed review

  • Free initial check
  • Legal enforcement by partner lawyers
  • Final report
  • 100% success-based
Order single

Restaurant package

RECOMMENDED

€199
for up to 5 successfully removed reviews

  • Everything in the single tariff
  • Written final report
  • Prioritised handling
  • Saves €46 vs. single billing
Order package

Premium protection

€299
one-off + €49/month monitoring

  • Everything in the restaurant package
  • Ongoing monitoring of your Google reviews
  • Alert for new reviews ≤ 2 stars (within 24h)
  • Reply templates + quarterly report
  • Cancellable monthly
Start premium

Example case: 3.8 → 4.8 stars in 4 months

Request a free assessment

Illustrative example – not a client reference

Before
3.8
★★★★★★★★★★
▼ below sector average
→
After
4.8
★★★★★★★★★★
▲ top rating

How a profile can develop once unlawful reviews are removed and real guests are asked for feedback. This is an illustrative example – not a specific client case and not a promise of any particular result.

Protect your restaurant reputation —
one-off or ongoing

One-off
review removal

Do you have a specific, unjustified review that needs to go? We review it free of charge; the legal enforcement is handled by our partner lawyers — success-based from €49.
Start initial check

Ongoing reputation protection

Want the topic gone for good? With premium protection we monitor your reviews around the clock and respond immediately.
View premium

Frequently asked questions

  • Which reviews can be removed?

    Primarily unlawful reviews: those without a genuine guest contact (anonymous, non-guests, competitors), untrue statements of fact, abusive criticism and insults, as well as fake or AI-generated reviews. Genuine opinions are usually permissible – we assess the chances of success free of charge in advance.

  • How long does a removal take?

    On Google it usually takes 1–4 weeks. On Tripadvisor two to six weeks is realistic: according to the platform, a report is screened within up to two business days, but the reviewer is then typically given one to two weeks to respond. You receive a reliable estimate as soon as the case has been assessed.

  • What does it cost if nothing is removed?

    Nothing. We work purely on a success basis – if the review stays, you incur no costs. You pay only for reviews that are actually removed.

  • Will the reviewer notice that the review has been challenged?

    The platform will ask the reviewer for a statement – that is part of the procedure. But there is no direct contact between you and the author and no public exchange: all correspondence runs through the platform and our partner lawyers.

  • Why should I never confirm the visit publicly?

    The strongest ground for removal is the absence of evidence of a genuine guest contact – and it is the reviewer who has to produce that evidence, not you. If you publicly confirm, for instance in a reply, that the person was a guest, you forfeit exactly this lever: the platform will simply point to your own confirmation. On top of that, details about a booking, table, companions or order are the reviewer's personal data and have no place in a public reply. So never react on your own – have the review assessed first.

  • Can I simply bury bad reviews under good ones?

    Bought or fabricated reviews breach competition law and are risky – they can trigger cease-and-desist proceedings and damage trust lastingly. The sound approach: have unlawful reviews removed and actively ask real, satisfied guests for honest feedback.

Request a free initial check

Send us the problematic review. We will get back to you within 48 hours with an honest assessment — no obligation, no cost.
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