Tripadvisor reviews for restaurants
Tripadvisor is one of the most important review portals for restaurants, hotels and cafés – and it gives businesses a clearly described reporting route through the Management Centre. Where the guest contact is disputed, the same duties to investigate apply as on the large platforms: the portal must ask the reviewer to evidence their visit. If that proof fails, the review is deleted.
Our partner lawyers word the objection so that it actually triggers that duty to investigate – rather than disappearing into the automated queue as an ordinary user report.
Open to challenge under current case law:
- reviews without a plausible guest contact
- demonstrably false statements of fact
- abusive criticism and insults
- AI-generated fake reviews
- reviews containing data-protection-relevant content
